FREQUENTLY ASKED QUESTIONS
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Shipping and returns
How do you ship items?
Standard deliveries are made by Royal Mail. Next Working Day deliveries are made by DHL.
Where do you ship to?
We currently only ship to the UK.
How much does shipping cost?
It depends on the size of the package - shipping costs are calculated at checkout.
How long does shipping typically take?
Standard deliveries with Royal Mail take 3-5 Working Days. Next Working Day deliveries typically arrive the day after the order is placed (this is managed by DHL).
What do I do if there is an issue with my order?
Email us at contact@thedropldn.com and we'll do our best to sort it out.
What is your Refund policy?
We offer 30 days refund, provided the product has not been opened or damaged. You can read our full Returns policy here. Email us at contact@thedropldn.com to arrange the refund and product return.
How do I initiate a refund/return?
Drop us a message at contact@thedropldn.com and we'll sort it out for you!