FREQUENTLY ASKED QUESTIONS

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Shipping and returns

How do you ship items?

Standard deliveries are made by Royal Mail. Next Working Day deliveries are made by DHL.

Where do you ship to?

We currently only ship to the UK.

How much does shipping cost?

It depends on the size of the package - shipping costs are calculated at checkout.

How long does shipping typically take?

Standard deliveries with Royal Mail take 3-5 Working Days. Next Working Day deliveries typically arrive the day after the order is placed (this is managed by DHL).

What do I do if there is an issue with my order?

Email us at contact@thedropldn.com and we'll do our best to sort it out.

What is your Refund policy?

We offer 30 days refund, provided the product has not been opened or damaged. You can read our full Returns policy here. Email us at contact@thedropldn.com to arrange the refund and product return.

How do I initiate a refund/return?

Drop us a message at contact@thedropldn.com and we'll sort it out for you!

Buying Club

What is The Drop Buying Club?

The Drop Buying Club is a community-driven buying club for handcrafted goods, made with love. Members vote on products they like, which we then buy direct from independent producers to unlock a trade discount. We sell all items that we order, at a discount, to our members via our Drop Shop. The more engaged that a member is, the higher the discount they can get.

How do I join the Buying Club?

You can join by creating an account here. It's free to join.

How do you pick which products to sell / what is a Vote?

We curate a shortlist of products from producers that we know and trust, who share our values. We share these products with our members on our Voting page for a limited time, so that members can vote for their favourites. We order the most popular products direct from producers, and sell them on to members at a discount on RRP on our Drop Shop, for members only.

How can I earn points?

You can earn points by doing things that help the community grow while keeping costs down. That includes inviting others to join the club, shopping on the Drop Shop or following us on Instagram - head over to your Member Dashboard to see the full list of actions that will earn you points.

What do I do with my points / how do I redeem them?

You earn points towards unlocking a bigger discount level - unlock 10% discount with 100 points, 20% discount with 250 points, etc. Go to your Membership Dashboard to see all of the discount levels. Once you reach a discount level, the discount will automatically be applied to all items in Live Drops - you don’t have to do anything to redeem them.

Do my points expire?

Nope! Your points never expire. Once you have unlocked a new discount level, you will continue to have that discount applied to all Live Drop items in the future.

How do I invite others to join the club?

Send them your referral code. Head to your Member Dashboard and scroll down to the card that says “refer a friend to the club” then click on the button. This will pull up your unique invite link, which you can share with anybody you want to invite. When someone joins the club using your invite code, you get 100 points added to your account.

How do I cancel my account?

Email us at contact@thedropldn.com and we'll close your account